Product Information
We provide a full spectrum of dental products (covering all categories of dental equipment). We also supply items from leading international dental brands. All products meet international quality standards and certifications.
Yes, Most of our equipment are designed for broad compatibility. Please contact us with your specific system requirements for detailed compatibility information.
All our dental equipment comes with manufacturer warranty. Warranty terms vary by product - please refer to individual product pages or contact us for specific warranty details.
Business Terms
We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment gateways. Some regions may have additional local payment options available.
We stand behind the quality of our products. Returns are accepted within the specified period for unused items in original packaging. Please review our return policy or contact us for specific cases.
Yes, we provide competitive pricing for bulk orders and established dental practices. Contact our sales team to discuss volume pricing and partnership opportunities.
Ordering & Shipping
To place an order, simply browse our online store and add the desired items to your shopping cart. Proceed to the checkout page, where you'll enter your shipping and payment details. Once confirmed, your order will be processed, and you'll receive a confirmation email.
Yes, we ship to multiple countries worldwide. Shipping costs and delivery times vary by destination. We operate multiple fulfillment locations to ensure efficient delivery.
We offer both individual unit sales and wholesale pricing for bulk orders. Please contact our sales team for wholesale pricing and minimum order requirements.
We typically process and ship orders within 3-7 business days after receiving payment confirmation. Processing time may vary depending on product availability and order volume. You will receive a shipping confirmation email with tracking
Yes, once your order ships, you will receive a tracking number via email. You can use this number to monitor your shipment's progress and estimated delivery date.
Yes, we operate a US warehouse with ready-to-ship inventory. US orders enjoy faster delivery (2-5 days), no customs fees, and easier returns. Check product pages for availability or contact us.
Customs & Import Duties
For international orders, the buyer (consignee) is responsible for customs clearance in the destination country. We provide all necessary documentation including commercial invoices, packing lists, and certificates of origin to facilitate smooth customs processing.
No, our product prices do not include import duties, customs fees, or VAT/GST applicable in your country. These charges are determined by your local customs authority and must be paid by the recipient upon delivery or customs clearance.
Import duties and taxes vary by country and product classification (HS code). Dental equipment typically falls under specific medical device categories with varying duty rates (0%-15% in most countries). We recommend consulting your local customs broker or tax authority for accurate estimates based on your location.
We provide comprehensive documentation including: Commercial Invoice with detailed product descriptions and values, Packing List with weight and dimensions, Certificate of Origin (if required), Product Certifications (CE, FDA, ISO as applicable), and HS Code classification for each item.
If your shipment is held for inspection or additional documentation, the carrier will notify you. You may need to provide additional information or appoint a customs broker. We will assist by providing any supplementary documentation required by customs authorities.
Currently, most shipments are sent on a DDU (Delivered Duty Unpaid) basis, meaning the recipient is responsible for import charges. For large wholesale orders, DDP arrangements may be available - please contact our sales team to discuss options.
We comply with all international trade regulations and export controls. Certain destinations may have restrictions on medical device imports or require special licenses. Please contact us to confirm if we can ship to your specific location.
Technical Support
Yes, we offer technical documentation, user manuals, and remote support for all our equipment. On-site installation and training can be arranged for bulk orders.
Our technical support team is available to assist with troubleshooting, maintenance guidance, and software updates. Contact us through this page for support requests.
Customization & OEM Services
Yes, we support product customization and OEM/ODM services for dental equipment. We can customize products according to your specific requirements, including branding, packaging, technical specifications, and special features.
Customization services require a minimum order quantity. The specific MOQ varies depending on the type of customization and product category. Please contact our sales team to discuss your customization needs and get detailed MOQ information.
We offer various customization options including custom branding and logos, customized packaging design, technical specification modifications, software customization for digital equipment, and private labeling. Our team will work with you to meet your specific requirements.
The customization timeline depends on the complexity of your requirements and order quantity. Typically, the process includes design confirmation, sample production, approval, and mass production. Our sales team will provide you with a detailed timeline based on your specific project.
To begin a customization project, please contact our sales team with details about your requirements, including desired specifications, quantity, timeline, and budget. Our team will guide you through the entire process from initial consultation to final delivery.
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